FAQ'S

Palm Beach County FAQ’s

Palm Beach County has posted a list of FAQ’s

FAQs for Governor’s Executive Order 20-91

Essential Services and Activities during COVID-19

Who do I contact if I’m having symptoms? 

  • Call your primary doctor on the phone prior to going to the office. If they are unable to provide you with a COVID-19 test, ask them for instruction on how to self-isolate at home. 

What if I don’t have a Doctor? 

  • You can call any urgent care center prior to going to the center, or the county primary care clinics. 

How long does it take to receive test results for COVID-19?

  • Testing results will be reported to the Health Care District of Palm Beach County who will notify the patient. Results can be expected within 2-3 days, however, it may take longer.

  • Individuals testing positive will be advised of isolation and quarantine protocols and referred for medical care if necessary.

I need assistance:

The Palm Beach County Food Bank (PBCFB) supports close to 200 partner agencies that provide food to our neighbors in need. Our partner agencies are food pantries, soup kitchens, residential facilities, and other social services organizations that are located throughout Palm Beach County.  Each PBCFB partner agency has specific hours, so please be sure to contact them before you visit their location. If you are in need of additional assistance in addition to food, please call 2-1-1 or 561-383-1112. 2-1-1 provides free and confidential information and referral services 24 hours a day, 7 days a week.

  • All seniors can access meals on wheels by calling the elderly helpline at 866-684-5885.
  • If your employment has been impacted by COVID-19, you may file a Reemployment Assistance Claim through CONNECT, Florida’s online Reemployment Assistance System .
  • Looking for work? You can search for jobs 24/7 by accessing the Virtual Career System from your computer or mobile device.  
  • Food Assistance: United Way

Is my homeowner’s association pool considered a community pool?

  • Yes. Any pool that is used by multiple families or residences is considered a community pool. Pools located at a single family residence are private pools.

Are you looking for food for your pet?

  • Peggy Adams recognizes the important bond between people and animals, and believes this bond should not be broken or torn apart due to financial setbacks. To help families keep their pets in their homes, Peggy Adams started a pet food pantry. For more information about how to get food for your pet please visit the Peggy’s Pantry website or email the pantry.

ECONOMIC SELF-SUFFICIENCY PROGRAM INFORMATION

  • For the latest information about COVID-19 in Florida or call the Florida Department of Health 24 hours a day, 7 days a week at 1-866-779-6121.
  • To apply for food assistance, Medicaid, and/or cash assistance, or to manage your benefits and receive information, visit My Florida or login to your MyACCESS account 24 hours a day, 7 days a week.
  • With a MyACCESS account you can: apply for benefits, check the status of an application, report changes, receive information faster by opting-in to receive electronic notifications, and upload documents 24 hours a day, 7 days a week. Log into your MyACCESS.
  • For information about free meals for children under 18 when school is out, families can text the Florida Department of Agriculture and Consumer Services at FLKIDSMEALS to 211-211 to find their closest participating Summer BreakSpot location, and can also call 2-1-1 to speak with a live operator 24 hours a day for additional locations. Families can also use the Summer BreakSpot children’s meal locator website.
  • Florida KidCare includes free, subsidized, and full-pay options for health and dental insurance for Florida children ages 0-18. There are four KidCare programs: Medicaid, MediKids, Children’s Medical Services, and Florida HealthyKids. For more information on these programs, please visit the FloridaKidCare website.
  • The Refugee Services Program assists refugees with many employment, training, and health related services to attain economic self-sufficiency. For more information about this program, please visit our web page.
  • The Office of Homelessness contracts with local entities that provide a comprehensive array of emergency, transitional, and permanent housing, and supportive services to address the varying needs of the persons who are homeless or at-risk of becoming homeless. For more information about this program, including locating a local provider, please visit our web page.
  • For information regarding elder services and activities, such as food and nutrition, health and wellness, housing, legal services, long-term or home care, or other support services, please call the Florida Department of Elder Affair’s Elder Helpline: 1-800-96-ELDER (1-800-963-5337).

Rent Assistance

Residents concerned with rent assistance may contact the Palm Beach County Human Services Eviction Prevention Program. Call 561-904-7900 or apply online at www.pbcgov.org/oscarss.

o    You can apply for the Paycheck Protection Program (PPP) at any lending institution that is approved to participate in the program through the existing U.S. Small Business Administration (SBA) 7(a) lending program and additional lenders approved by the Department of Treasury. You are eligible for a loan if you are a small business that employs 500 employees or fewer, or if your business is in an industry that has an employee-based size standard through SBA that is higher than 500 employees. For more information go to: https://www.sba.gov/funding-programs/loans/paycheck-protection-program

For questions or assistance regarding adult protective services, such as the placement of seniors at assisted living facilities, nursing homes, etc. please call the Florida Department of Children and Families’ Office of Adult Protective Services: 850-488-2881.


Tips for Caregivers? 

When providing daily care to a person with Alzheimer’s or dementia, caregivers face special challenges. COVID-19 may present additional concerns because dementia-related behaviors, increased age, and common health conditions may create additional needs.

People living with dementia may need extra and/or written reminders and support to remember important hygienic practices from one day to the next.

  • Consider placing signs in the bathroom and elsewhere to remind people with dementia to wash their hands with soap for 20 seconds.
  • Demonstrate thorough handwashing.
  • Alcohol-based hand sanitizer with at least 60% alcohol can be a quick alternative to handwashing if the person with dementia cannot get to a sink or wash his/her hands easily.
  • Inquire about fulfilling longer prescriptions that require fewer trips to the pharmacy.
  • Make plans for the person with dementia should adult day care, respite, etc., be modified or canceled in response to COVID-19 common health conditions may create additional needs.
  • Make plans for the person with dementia’s care management should the caregiver become sick themselves.
  • Inquire about COVID-19 precautions occurring at long-term care facilities. Ensure they have your emergency contact information as well as a backup.

COVID-19 Email Scams

Security experts say a spike in email scams linked to coronavirus is the worst they have seen in years. Below are five trending campaigns:

  • 1. Click here for a cure: The email is purported to be from a doctor claiming to have details about a vaccine being covered up by the Chinese and UK governments. Those who click on the attached document are taken to a spoof webpage designed to harvest login details.
  • 2. Covid-19 tax refund: This emails asks you to click on ”access your funds now”, which goes to a fake government webpage encouraging you to input your financial and tax information.
  • 3. Little measure that saves: Hackers pretending to represent the World Health Organization (WHO) claim that attached document details how recipients can prevent the disease’s spread. But the attachment doesn’t contain any useful advice and instead infects computers with malicious software. To avoid this scam, be cautious of emails claiming to be from WHO, as they are probably fake.
  • 4. The virus is now airborne: The subject line reads: Covid-19 – now airborne, increased community transmission. It is designed to look like it’s from the Centers for Disease Control and Prevention (CDC). It uses one of the organization’s legitimate email addresses but has in fact been sent via spoofing tool.
  • 5. Donate here to help the fight: The fake CDC email asks for donations to develop a vaccine, and requests payments are made in the cryptocurrency bitcoin. The email address and signature look convincing.

The best way to see where a link will take you is to hover your mouse cursor over it to reveal the true web address. If it looks suspicious, don’t click.

Individuals with questions related to the coronavirus should call the Florida Department of Health’s Coronavirus Call Center at 1-866-779-6121 which is available 24 hours a day, seven days a week or email mailto:COVID-19@flhealth.gov. They can also visit http://pbchd.org for the latest health information. Visit the Centers for Disease Control and Prevention, Coronavirus COVID-19