Advanced Metering Infrastructure, or AMI, is a fancy term for a network of infrastructure that allows for two-way communication between a customer’s meter and the utility. The system starts with AMI compatible meters that communicate water usage over a fixed wireless network that can be used for billing, customer viewing, analytics, etc. There is no charge to the customers for this program as it is a normal cost associated with operating the water system.
A big benefit of moving to an AMI metering system is the upgrade in customer service that we are able to offer through the customer portal. Through the portal our customers and customer service team will have access to detailed water use and billing data at their fingertips 24/7.
This portal will be customized with Village branding and our specific water rates which will allow customers to monitor exactly what their bill is, review their historical water use and set up alerts if their bill exceeds a certain amount so that they can make informed decisions about their water use with near real-time information. Similar to being able to monitor the data usage on your cell phone.
In 2015 the Village began to replace the aging water meters within the water system that are nearing the end of their useful life. Of the 5,100 meters within the utility service area, approximately 2,300 have been upgraded to date. Beginning in March 2020, the Village will be partnering with National Metering Services to replace the remaining water meters in our system. The new water meters are compatible with advanced metering infrastructure (AMI) and have a longer warranty and battery life.
What are the advantages of the new meters?
The combination of new water meters and AMI means faster leak detection in your home. Toilets and other fixtures can run excessively without a homeowner knowing, resulting in a frustratingly higher bill than expected. The new meters and customer portal are easy for customers to read and understand their own usage from home.
What Can I Expect?
Residential customers will receive a postcard approximately 1-week ahead of the replacement of the meter. Non-residential customers with larger meters will be contacted directly by Village staff to schedule a replacement time.
Prior to your meter change out, it is helpful to clear a path to your water meter, removing any boxes or clutter that might crowd the area.
Village of Tequesta and National Metering Services staff will have photo identification and uniforms identifying them as a Village of Tequesta employee or contractor.
Most meter replacements take less than 30 minutes to complete! Larger and more complex installations may take longer.